Shipping policy

Hellgar Tactical Shipping & Return Policy

At Hellgar Tactical, we take pride in delivering high-quality, heavy-duty tactical gear for your canine companions. Please review our shipping and return policy below.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During high-demand periods, processing times may be extended.
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Within the U.S.

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Free Shipping: Orders over $75 qualify for free standard shipping within the U.S.

International Shipping

  • We ship worldwide! Delivery times vary based on destination and customs clearance.
  • Estimated delivery: 7-21 business days, depending on location.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Shipping Rates

  • Shipping rates are calculated at checkout based on weight, dimensions, and destination.
  • Free standard shipping is available on U.S. orders over $75.

Lost or Delayed Shipments

  • If your package is delayed or lost in transit, please contact our support team at [your email] with your order number.
  • Hellgar Tactical is not responsible for carrier delays, incorrect shipping addresses, or unclaimed packages.

Return & Exchange Policy

At Hellgar Tactical, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free return process.

Return Eligibility

  • Returns are accepted within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase is required for all returns.

How to Initiate a Return

  1. Contact our support team at contact@hellgartactical.com with your order number and reason for return.
  2. We will provide you with return instructions and a return shipping address.
  3. Once your return is received and inspected, we will process a refund or exchange.

Refunds

  • Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
  • Shipping costs are non-refundable, unless the return is due to a product defect or error on our part.

Exchanges

  • If you need a different size or product, please initiate a return and place a new order.

Non-Returnable Items

  • Customized or personalized items.
  • Items that show signs of wear, damage, or alteration.
  • Clearance or final sale items.

If you need further customizations or adjustments, let me know!